Privacy Policy

At URentMy, your privacy matters. This policy explains what data we collect, how we use it, who we share it with, and your choices for controlling your personal information.

1. Information We Collect

  • Account Data: name, email, phone, profile photo, verification documents.
  • Transaction Data: rental details, dates, payment amounts, fees.
  • Usage Data: pages visited, search queries, device and browser info.
  • Communications: messages between you and other users, support inquiries.
  • Cookies & Tracking: session cookies, performance pixels, analytics scripts.

2. How We Use Your Information

  • Process bookings, payments, refunds, and compliant payouts via Stripe Connect.
  • Enable key features: search, messaging, reviews, notifications, calendar availability.
  • Maintain trust & safety: identity checks, fraud detection, dispute resolution.
  • Personalize your experience: tailored recommendations, email and in-app updates.
  • Improve the platform: analytics, A/B testing, feedback surveys.

3. Sharing & Third-Party Providers

We do not sell your personal data. We share only what’s necessary to:

  • Stripe: to process payments, payouts, and tax reports.
  • Cloud Services: for hosting, email delivery, file storage.
  • Legal Authorities: when required by law or to enforce our Terms.

4. Cookies & Tracking

Cookies and similar technologies help us remember your login, analyze site traffic, and show you relevant content. You can disable non-essential cookies in your browser, but core functionality (like staying logged in) may be affected.

5. Your Rights & Choices

Depending on your jurisdiction (GDPR, CCPA, etc.), you may:

  • Access, correct, or delete your personal data.
  • Export your data in machine-readable form.
  • Opt out of marketing emails or analytics tracking.

To exercise these rights, contact us at contact@urentmy.com.

6. Data Security & Retention

  • We use industry-standard encryption (TLS/SSL) in transit and AES-256 at rest.
  • Access to your data is restricted to authorized team members and service providers.
  • We retain account and transaction records as long as needed for legal compliance and to support disputes or fraud investigations.

7. Children’s Privacy

URentMy is not intended for users under 18. We do not knowingly collect information from minors. If we learn we have, we will delete it promptly—please contact us.

8. Changes to This Policy

We may update this policy occasionally. Substantive changes will be posted here and, where required, notified via email.
Last updated: July 2025.

9. Contact Us

For questions or concerns about your privacy, reach out at contact@urentmy.com or visit our Contact Page.